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Frequently asked questions
General
Nayelle is a modern scalp and hair care brand focused on simple, thoughtfully designed tools that make your everyday self-care routine easier and more enjoyable.
Nayelle offers carefully selected scalp care tools and hair care accessories designed to fit naturally into your routine. Our collection may evolve as we introduce new essentials.
Each product includes specific usage guidance. You can also find instructions and helpful tips directly on the product page before placing your order.
Many of our tools are designed to work with a wide range of hair types and routines. We recommend checking the individual product information for specific guidance.
Once your order ships, you’ll receive tracking information by email so you can follow your delivery.
You can find full details about returns and eligibility on our Shipping & Returns page.
If you need to make a change, contact us as soon as possible. We’ll do our best to help before the order is processed.
You can reach our support team at support@nayellestore.com.
After your order is placed, you’ll receive an order confirmation by email. We’ll also use that email to send important updates about your purchase.
If something isn’t right with your order, contact us at support@nayellestore.com with your order number and details about the issue. Our support team will review it and help you with the next steps.
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